Privacy & Cookie Policy

01. Overview & Scope

SoftRaptor ("we", "our", or "us") operates the website softraptor.com and provides software engineering, web application development, and NVMe cloud hosting services. This Privacy Policy outlines our procedures regarding the collection, usage, and disclosure of personal and technical data when you engage with our services.

We adhere strictly to international best practices for data protection and confidentiality. We will never sell, rent, or trade your personal or business data to third-party marketers.

02. Information We Collect

When you contact us, order cloud hosting, or contract a custom software project, we may collect:

• Contact Information: Full name, corporate email address, phone number, WhatsApp contact, and company name.
• Domain & Hosting Data: Registrant details required by ICANN and local registries (such as BTCL for .bd domains), including administrative contact information.
• Project Briefs & Specifications: Workflow requirements, database structures, and API documentation provided to build your custom software or ERP.
• Technical & Usage Logs: IP address, browser type, operating system, and referral URLs collected automatically through server logs for security monitoring.

03. Payment Processing Security

We do not collect, view, or store payment card numbers or banking passwords on our local servers. All digital transactions (such as bKash, Nagad, debit/credit cards, and international gateways) are processed via PCI-DSS compliant, licensed payment gateway partners with end-to-end 256-bit SSL encryption.

04. Hosting Data & Server Confidentiality

For clients utilizing our NVMe cloud hosting infrastructure:

• Your hosted files, source code, and databases remain your exclusive property.
• We do not inspect, monetize, or disclose your hosted databases or customer records.
• Automated backups are stored in encrypted form with strict access control.

05. Cookies & Tracking Technologies

We use strictly necessary cookies to ensure the website functions properly (such as session security and caching preferences). We may also use anonymous analytics cookies to track page performance and improve user experience.

You may disable cookies via your browser settings at any time; however, some interactive features may not function as intended.

06. Your Data Rights

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate data, or request complete deletion of your customer records after project closure.