Terms of Service

01. Agreement to Terms

By accessing softraptor.com, purchasing web hosting, or engaging SoftRaptor for custom software engineering, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or entity, you confirm that you possess the legal authority to bind that entity.

02. Software Engineering & Milestone Execution

All custom software, ERPs, and e-commerce projects are delivered under a structured milestone blueprint:

• Scope & Blueprint: A clear technical specification is agreed upon prior to commencing development. Any additions requested after confirmation may require a supplementary scope adjustment.
• Staging & Testing: Clients are provided a secure staging URL to preview features, test payment checkout flows, and review courier API integrations prior to production launch.
• Final Handover: Upon milestone completion and final settlement, full administrative credentials, repository access, and database credentials are transferred to the client.

03. Cloud Web Hosting & SLA Commitment

SoftRaptor commits to a 99.9% network uptime SLA on our enterprise NVMe cloud infrastructure.

• Acceptable Use: Hosting accounts must not be used for illegal activities, unsolicited spam emails, malicious phishing pages, cryptocurrency mining, or distribution of copyrighted material. Violation results in immediate suspension without refund.
• Resource Allocation: Shared cloud plans include guaranteed CPU and NVMe RAM quotas. Excessive usage exceeding allocated package limits may require upgrading to a dedicated plan.
• Maintenance: Scheduled server maintenance is conducted during low-traffic midnight windows with prior notification where feasible.

04. Domain Registration & Ownership

Domains registered via SoftRaptor are provisioned strictly with the client listed as the legal Registrant and Administrative Contact. The client maintains complete legal ownership. Domain renewal is the responsibility of the client before expiration. SoftRaptor is not liable for domains lost due to late client renewal.

05. Intellectual Property & Source Code

Upon full payment for custom software engineering projects:

• The bespoke code, database schemas, and digital assets engineered specifically for your project become your intellectual property.
• SoftRaptor retains rights to its pre-existing proprietary boilerplates, common utility libraries, and infrastructure tooling.
• SoftRaptor reserves the right to display the completed public project in our agency portfolio unless a Non-Disclosure Agreement (NDA) has been formally executed.

06. Limitation of Liability

In no event shall SoftRaptor, its engineers, or partners be liable for indirect, incidental, or consequential damages (including lost business profits, data corruption resulting from third-party cyber attacks, or courier logistics API downtime). Our aggregate liability under any circumstance shall not exceed the amount paid by the client in the three (3) months preceding the incident.