Refund & Cancellation Policy

01. Our Philosophy

At SoftRaptor, we strive to build long-term relationships founded on transparency and high-performance delivery. We understand that circumstances may arise where a refund or cancellation is requested. This policy outlines our commitments and eligibility requirements across our service divisions.

03. Domain Name Registrations (Non-Refundable)

Domain name registration fees (e.g. .com, .net, .org, .com.bd) are strictly non-refundable once provisioned.

Reason: When a domain name is registered, registry operators (such as Verisign or BTCL) instantly and permanently reserve the domain under your identity. These registry fees cannot be revoked or returned. However, you maintain full legal ownership of the domain for the entire paid duration and can transfer it anywhere anytime.

04. Custom Software & Web Development Projects

Because custom software development involves dedicated engineering hours, database design, and architecture setup from day one, refunds are handled through our milestone approval framework:

• Before Work Commences: If you cancel a software project before the technical blueprint or database schema has been drafted, you are eligible for a full refund minus any domain setup costs.
• During Active Development: Once technical development has commenced, initial deposit payments are non-refundable as they cover dedicated engineering time.
• Milestone Review: You only pay subsequent project milestones after reviewing and approving the progress on our private test staging server. If a milestone does not meet agreed specifications, we revise it at zero additional cost until it complies.

05. Refund Processing Timeframe

Approved refunds are processed within 5 to 7 business days. Funds are returned directly to the original payment method used during checkout (bKash, Nagad, Bank Transfer, or Debit/Credit Card).